Larkspur Flats
212 homes · Richmond VA · trailing 90 days
Occupancy
95.3%
202 of 212 occupied, up 1.4 points over 90 days
Median response
4.5h
Request received to a technician assigned
Median resolution
31.3h
Emergencies close in 2.8h
Maintenance cost
$35
Per home per month, $22,148 across 90 days
Occupancy, 90 days
92.5% to 95.8%90 days agoToday
Open work orders by age
10 past targetUnder 24h0
1 to 3 days0
3 to 7 days0
Over 7 days10
10 open of 129 received in 90 days. 1 reopened after a close.
Leasing funnel
90 daysInquiries149100% of
Tours booked4530% of inquiries
Toured3271% of booked
Applied1856% of toured
Leased1161% of applied
Inquiry to lease is 7.4%.
Turn velocity
13 turns12.4d
Notice to rent ready, median
27.1d
Vacated to leased, median
Median turn cost $1,456 per home.
After hours
53
Requests arrived outside office hours, 41% of everything received.
25
Taken through diagnosis, classification, and scheduling without anyone being called.
28
Needed a person overnight. Emergencies and anything outside the agent’s authority.
What the agent handled
No modeled savings67
52% of requests
Intake through closeout with no coordinator touching the ticket.
5
handed to a person
Requests the agent judged were outside what it should decide.
75%
3 of 4 reviewed
Escalations a person confirmed actually needed a person. The rest were unnecessary and are worth fixing.
There is no dollar savings figure on this page on purpose. Labor hours and parts on this property are real numbers from the tickets. What an agent is worth depends on what your staff would otherwise have done with the time, and that is your calculation, not ours.
Every figure on this page is computed from the same work order and prospect records the on site team works in. All of it is invented for this demonstration.