Maintenance board

10Open10Past target0Emergency4Same day2Unassigned
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WO-4406

Thermostat screen blank

Same dayAssigned825h past target
Unit 328, Building 3Heating and coolingOpened Sep 8 23:5112h target, due Sep 9 11:51

What the resident reported

No display and no response to buttons.

How this was classified

Routine classification from the intake conversation.

  • Single fixture
  • No safety factor reported

History

4 entries, append only
  1. Sep 8
    23:51
    +0m
    ResidentSubmitted
    Request submitted from the resident portal

    No display and no response to buttons.

  2. 23:54
    +4m
    AgentIntake agentPriority
    Priority set to same day
    Same day

    Routine classification from the intake conversation.

  3. Sep 9
    02:32
    +2.7h
    AgentIntake agentAssigned
    Assigned to Dwayne Foster
    Dwayne Foster

    Skill match on hvac with the lightest queue at the time.

  4. Sep 9 11:51Target missedPast the 12 hour target for same dayNo completion recorded before the target.

Assigned technician

Dwayne Foster
(804) 555-0171 · Noon to 9pm, on call rotation

Skill match on hvac with the lightest queue at the time.

Technician

Nothing is recorded against this ticket until the technician is on site.

Access and home

Permission to enter
Resident asks to be home
Home
1 bedroom, 724 sq ft, The Aster