Maintenance board

10Open10Past target0Emergency4Same day2Unassigned
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WO-4534

Air conditioning blowing warm

Same dayTriaged763h past target
Unit 231, Building 2Curtis Dunlap, (804) 555-0204Heating and coolingOpened Sep 11 13:3712h target, due Sep 12 01:37

What the resident reported

AC running constantly but blowing warm air. Thermostat set to 72, reading 81. Outdoor unit is running.

How this was classified

Interior at 81 degrees is uncomfortable but below the 85 degree emergency threshold, and the resident has no health factor on file.

  • Interior at 81 degrees
  • Below the 85 degree emergency line
  • Outdoor unit still running

Diagnostic questions asked at intake

  1. Is the outdoor unit running, and does it sound normal?
    It is running, sounds the same as always.
  2. Is there ice anywhere on the copper lines at the indoor unit?
    There is frost on the bigger pipe.
  3. When was the filter last changed?
    Maybe four months ago.

History

6 entries, append only
  1. Sep 11
    13:37
    +0m
    ResidentCurtis DunlapSubmitted
    Request submitted from the resident portal

    AC running constantly but blowing warm air. Thermostat set to 72, reading 81. Outdoor unit is running.

  2. 13:39
    +2m
    AgentIntake agentDiagnostic question
    Is the outdoor unit running, and does it sound normal?

    It is running, sounds the same as always.

  3. 13:40
    +3m
    AgentIntake agentDiagnostic question
    Is there ice anywhere on the copper lines at the indoor unit?

    There is frost on the bigger pipe.

  4. 13:40
    +3m
    AgentIntake agentPriority
    Priority set to same day
    Same day

    Interior at 81 degrees is uncomfortable but below the 85 degree emergency threshold, and the resident has no health factor on file.

  5. 13:41
    +4m
    AgentIntake agentDiagnostic question
    When was the filter last changed?

    Maybe four months ago.

  6. 13:42
    +5m
    AgentIntake agentNote
    Told the resident to switch the system to fan only

    Frost on the suction line points at a restricted airflow or low charge. Running it frozen makes the repair worse, so the resident was asked to set the system to fan only until a technician arrives.

Assignment

Queue ranking
Dwayne Fosterproposed

Dwayne Foster carries heating and cooling as a secondary skill, is carrying 2 open jobs, and covers building 2.

  • heating and cooling secondary skill
  • 2 open jobs
  • covers building 2
Also considered
  • Marcus Ahn, has no heating and cooling skill on file and is carrying 1 open job
  • Terrence Bly, has no heating and cooling skill on file and is carrying 2 open jobs

Access and home

Permission to enter
Granted
Home
2 bedroom, 1005 sq ft, The Larkspur
Household
1 on the lease
Language
English
Pets
One dog, 40 lb mixed breed