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10Open10Past target0Emergency4Same day2Unassigned
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WO-4511

Dishwasher not draining

ScheduledAssigned758h past target
Unit 315, Building 3Wanda Petrie, (804) 555-0208ApplianceOpened Sep 9 07:1072h target, due Sep 12 07:10

What the resident reported

Standing water in the bottom of the dishwasher after every cycle.

How this was classified

Appliance out of service, no water leaving the machine, sink drains normally.

  • Water stays inside the unit
  • Kitchen sink unaffected
  • No overflow

Diagnostic questions asked at intake

  1. Is the sink next to it draining normally?
    Yes, no problem there.
  2. Have you cleaned the filter at the bottom of the tub?
    I did not know there was one.

History

5 entries, append only
  1. Sep 9
    07:10
    +0m
    ResidentWanda PetrieSubmitted
    Request submitted from the resident portal

    Standing water in the bottom of the dishwasher after every cycle.

  2. 07:11
    +2m
    AgentIntake agentDiagnostic question
    Is the sink next to it draining normally?

    Yes, no problem there.

  3. 07:13
    +3m
    AgentIntake agentDiagnostic question
    Have you cleaned the filter at the bottom of the tub?

    I did not know there was one.

  4. 07:15
    +5m
    AgentIntake agentPriority
    Priority set to scheduled
    Scheduled

    Appliance out of service, no water leaving the machine, sink drains normally.

  5. 07:46
    +36m
    AgentIntake agentAssigned
    Assigned to Marcus Ahn
    Marcus Ahn

    Appliance is Marcus Ahn's primary skill and he had two open jobs against Rosa Iglesias's five.

Assigned technician

Marcus Ahn
(804) 555-0166 · 8am to 5pm

Appliance is Marcus Ahn's primary skill and he had two open jobs against Rosa Iglesias's five.

Technician

Nothing is recorded against this ticket until the technician is on site.

Access and home

Permission to enter
Granted
Access notes
Two cats in the home, keep the door closed.
Home
1 bedroom, 725 sq ft, The Aster
Household
1 on the lease
Language
English
Pets
Two cats