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WO-4495

Brown stain spreading on the bedroom ceiling

Same dayIn progress917h past target
Unit 118, Building 1Priya Raman, (804) 555-0203PlumbingOpened Sep 5 04:2012h target, due Sep 5 16:20

What the resident reported

Ceiling stain in the back bedroom has grown since Saturday. Unit above is 218. Drywall feels soft at the center.

How this was classified

An active leak from the unit above with soft drywall risks a ceiling collapse and damage to two homes.

  • Stain is growing
  • Drywall soft to the touch
  • Second unit involved

Diagnostic questions asked at intake

  1. Is the stain wet to the touch or dry?
    Damp in the middle.
  2. Do you know whether unit 218 has run water recently?
    They said the tub was used last night.
  3. Is anything dripping?
    Not yet.

History

11 entries, append only
  1. Sep 5
    04:20
    +0m
    ResidentPriya RamanSubmitted
    Request submitted from the resident portal

    Ceiling stain in the back bedroom has grown since Saturday. Unit above is 218. Drywall feels soft at the center.

  2. 04:21
    +2m
    AgentIntake agentDiagnostic question
    Is the stain wet to the touch or dry?

    Damp in the middle.

  3. 04:23
    +3m
    AgentIntake agentDiagnostic question
    Do you know whether unit 218 has run water recently?

    They said the tub was used last night.

  4. 04:24
    +4m
    AgentIntake agentDiagnostic question
    Is anything dripping?

    Not yet.

  5. 04:24
    +5m
    AgentIntake agentPriority
    Priority set to same day
    Same day

    An active leak from the unit above with soft drywall risks a ceiling collapse and damage to two homes.

  6. 04:44
    +24m
    AgentIntake agentAssigned
    Assigned to Rosa Iglesias
    Rosa Iglesias

    Plumbing in building one. Rosa Iglesias was the only plumbing skill available at intake.

  7. 09:50
    +5.5h
    TechnicianRosa IglesiasStatus
    On site, work started
    AssignedtoIn progress
  8. 11:14
    +6.9h
    TechnicianRosa IglesiasStatus
    Waiting on a shower pan liner
    In progresstoAwaiting parts

    Leak traced to the shower pan in 218, not the supply line. Pan liner has to be ordered. Cut a relief hole in 118 to stop the drywall sagging.

    Shower pan in unit 218, source of the leak
    Shower pan in unit 218, source of the leak
  9. Sep 5 16:20Target missedPast the 12 hour target for same dayNo completion recorded before the target.
  10. Sep 7
    08:20
    +2d
    ResidentPriya RamanMessage
    Resident followed up

    Any update? The hole is still open and I have not heard from anyone since Tuesday.

  11. Sep 9
    09:20
    +4d
    ResidentPriya RamanMessage
    Resident followed up again

    Second time asking. This is the fourth day.

Assigned technician

Rosa Iglesias
(804) 555-0182 · 7am to 4pm

Plumbing in building one. Rosa Iglesias was the only plumbing skill available at intake.

Close out

A ticket cannot close without a note describing the repair and a photo of the finished work.

Photos

Photo required. Completion note required.

Access and home

Permission to enter
Granted
Home
2 bedroom, 1010 sq ft, The Larkspur
Household
2 on the lease
Language
English