Maintenance board

10Open10Past target0Emergency4Same day2Unassigned
Back to the queue
WO-4488

Toilet running constantly

ScheduledReopened975h past target
Unit 231, Building 2Curtis Dunlap, (804) 555-0204PlumbingOpened Aug 31 06:0572h target, due Sep 3 06:05

What the resident reported

Guest bath toilet runs without stopping. Resident hears it through the wall at night.

How this was classified

Water waste with a second bathroom available. No overflow risk reported.

  • Second bathroom available
  • No overflow
  • Water waste ongoing

Diagnostic questions asked at intake

  1. Does the running stop if you jiggle the handle?
    Sometimes for a minute.
  2. Is water reaching the floor?
    No.

History

12 entries, append only
  1. Aug 31
    06:05
    +0m
    ResidentCurtis DunlapSubmitted
    Request submitted from the resident portal

    Guest bath toilet runs without stopping. Resident hears it through the wall at night.

  2. 06:06
    +2m
    AgentIntake agentDiagnostic question
    Does the running stop if you jiggle the handle?

    Sometimes for a minute.

  3. 06:08
    +3m
    AgentIntake agentDiagnostic question
    Is water reaching the floor?

    No.

  4. 06:11
    +6m
    AgentIntake agentPriority
    Priority set to scheduled
    Scheduled

    Water waste with a second bathroom available. No overflow risk reported.

  5. 09:17
    +3.2h
    CoordinatorNadine ProsserAssigned
    Assigned to Terrence Bly
    Terrence Bly

    Coordinator override. Rosa Iglesias was the plumbing skill match but sat at four open jobs, so this went to Terrence Bly on availability instead.

  6. Sep 1
    09:05
    +27h
    TechnicianTerrence BlyStatus
    On site, work started
    AssignedtoIn progress
  7. 09:29
    +27h
    TechnicianTerrence BlyStatus
    Marked complete with evidence
    In progresstoCompleted

    Adjusted float.

  8. 09:35
    +28h
    CoordinatorNadine ProsserClosed
    Closed after resident confirmation
    Closed
  9. 09:35
    +28h
    SystemSystemNote
    Closed without a completion photo

    Evidence rule was not enforced at the time of close. This is the gap that reopened the ticket.

  10. Sep 3 08:05ReopenedReopened by residentStill running. Nobody came inside as far as I can tell and it sounds exactly the same as before.By Curtis Dunlap
  11. 08:17
    +3d
    CoordinatorNadine ProsserNote
    Reopen acknowledged, reassigning to a plumbing skill match

    Original close had a four line note, no photo, and a 24 minute on site duration. Rosa Iglesias will take it with a proper diagnosis.

  12. 08:35
    +3d
    CoordinatorNadine ProsserReassigned
    Reassigned to Rosa Iglesias
    Terrence BlytoRosa Iglesias

    Skill match on plumbing, and the first repair did not hold.

Assigned technician

Overridden
Rosa Iglesias
(804) 555-0182 · 7am to 4pm

Reassigned after the reopen. The first pass went to Terrence Bly on availability rather than skill, and the coordinator accepted that override to clear the queue.

Technician

Nothing is recorded against this ticket until the technician is on site.

Access and home

Permission to enter
Granted
Home
2 bedroom, 1005 sq ft, The Larkspur
Household
1 on the lease
Language
English
Pets
One dog, 40 lb mixed breed

Closeout record

Adjusted float.

24m labor$0 parts0 photos

Closed with no photo attached. This is what the reopen traces back to.