Maintenance board
Leak under the kitchen sink
Same dayAssigned845h past targetWhat the resident reported
Translated from SpanishWater pooling in the cabinet under the kitchen sink. Resident has put a bucket under it and is emptying it twice a day.
Hay agua debajo del fregadero de la cocina. Puse una cubeta y la tengo que vaciar dos veces al dia. El gabinete ya esta hinchado.
How this was classified
Continuous leak with cabinet damage already visible. Contained by the resident, so not an emergency, but it does not wait.
- Water is contained in a bucket
- Cabinet base is swelling
- Leak is continuous
Diagnostic questions asked at intake
- Is the water clean or dirty?Clean.Limpia.
- Does it leak all the time or only when you run the faucet?All the time, but more when I turn the faucet on.Todo el tiempo, pero mas cuando abro la llave.
- Can you turn off the shutoff valve under the sink?I cannot move it, it is stuck.No la puedo mover, esta muy dura.
History
8 entries, append only- Sep 803:55+0mResidentAlma SepulvedaSubmittedRequest submitted from the resident portal
Hay agua debajo del fregadero de la cocina. Puse una cubeta y la tengo que vaciar dos veces al dia. El gabinete ya esta hinchado.
- 03:55+1mAgentIntake agentTranslatedTranslated Spanish to English for staff
Water pooling in the cabinet under the kitchen sink. Resident has put a bucket under it and is emptying it twice a day.
Resident language preference is Spanish. Original text kept on the record.
- 03:56+2mAgentIntake agentDiagnostic questionIs the water clean or dirty?
Clean. As written: Limpia.
- 03:58+3mAgentIntake agentDiagnostic questionDoes it leak all the time or only when you run the faucet?
All the time, but more when I turn the faucet on. As written: Todo el tiempo, pero mas cuando abro la llave.
- 03:58+4mAgentIntake agentPriorityPriority set to same daySame day
Continuous leak with cabinet damage already visible. Contained by the resident, so not an emergency, but it does not wait.
- 03:59+4mAgentIntake agentDiagnostic questionCan you turn off the shutoff valve under the sink?
I cannot move it, it is stuck. As written: No la puedo mover, esta muy dura.
- 04:25+30mAgentIntake agentAssignedAssigned to Rosa IglesiasRosa Iglesias
Building four is Rosa Iglesias's zone, plumbing is her primary skill, and she speaks Spanish, which the resident prefers.
- Sep 8 15:55Target missedPast the 12 hour target for same dayNo completion recorded before the target.
Assigned technician
Building four is Rosa Iglesias's zone, plumbing is her primary skill, and she speaks Spanish, which the resident prefers.
Technician
Nothing is recorded against this ticket until the technician is on site.