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WO-4507

Front door lock sticking

ScheduledAwaiting parts923h past target
Unit 127, Building 1Trevor Lin, (804) 555-0207Doors and locksOpened Sep 2 09:3072h target, due Sep 5 09:30

What the resident reported

Key turns hard in the deadbolt and sometimes will not turn at all from outside.

How this was classified

Resident can still enter the home. Would be same day if the lock had failed completely.

  • Entry still possible
  • No security breach
  • Single door

History

6 entries, append only
  1. Sep 2
    09:30
    +0m
    ResidentTrevor LinSubmitted
    Request submitted from the resident portal

    Key turns hard in the deadbolt and sometimes will not turn at all from outside.

  2. 09:42
    +12m
    AgentIntake agentPriority
    Priority set to scheduled
    Scheduled

    Resident can still enter the home. Would be same day if the lock had failed completely.

  3. 10:36
    +1.1h
    AgentIntake agentAssigned
    Assigned to Terrence Bly
    Terrence Bly

    Doors and locks is Terrence Bly's primary skill and he covers all buildings.

  4. Sep 3
    05:30
    +20h
    TechnicianTerrence BlyStatus
    On site, work started
    AssignedtoIn progress
  5. 06:30
    +21h
    TechnicianTerrence BlyStatus
    Cylinder is worn, replacement ordered
    In progresstoAwaiting parts

    Lubricated as a stopgap so the resident can get in. Matching cylinder arrives Thursday.

  6. Sep 5 09:30Target missedPast the 72 hour target for scheduledNo completion recorded before the target.

Assigned technician

Terrence Bly
(804) 555-0193 · 8am to 5pm

Doors and locks is Terrence Bly's primary skill and he covers all buildings.

Close out

A ticket cannot close without a note describing the repair and a photo of the finished work.

Photos

Photo required. Completion note required.

Access and home

Permission to enter
Granted
Home
1 bedroom, 700 sq ft, The Aster
Household
1 on the lease
Language
English